Frequently Asked Questions

We’re building a supportive community where anyone affected by cancer may share and express their feelings, stories, information through videos, music, photos, written word and more. We hope CancerIS triggers your own creativity and inspires you to share with others in positive ways.

Below are some tips and instructions to help you upload and share your story:


General Guidelines

  1. Shareable Tips and Formats – Subject to the Terms of Use you are free to upload and share content in the following formats.
    • Video – keep your video to 5 minutes or less. Longer than that you may lose the interest of the viewer.  Video Formats Supported: MOV, .MPEG2, MPEG4, .AVI, .WMV, .MPEGPS, .FLV, 3GPP, WebM, H.264.
    • Spoken Word – Express yourself with words. Record your voice on your computer and upload.  Audio Files Supported: MP3, AAC-LC, .WMA
    • Music – Have a song you want to share with the community?  If music is your creative outlet, share it on CancerIs.   Files Supported: MP3, AAC-LC, .WMA
    • Photos or Pictures – We want to see your photos of your cancer journey. Tell your story in pictures. Upload one photo or a series.  Files Supported .JPG, . PNG., .BMP, TIFF, .GIF
  2. Upload only stories that you have created yourself. CancerIS about you and this is your story.
    • You must own or hold all necessary rights – copyrights, etc – to your videos, music, images or art. Tip: Not sure? Refer to our copyright tips.
    • If someone gives you permission, it’s your responsibility to make sure that all necessary rights are secured and that you may share it on CancerIS.
    • Unfortunately, most popular music is copyrighted and cannot be allowed for background music. However, there are many great places to find safe, royalty free music, as well as images. Tip: Click here to help find royalty free music and images.
  3. CancerIS stories are not intended for commercial use. If you want to recommend a product, service or are a business, please contact us for inclusion in the Wellness section.
    • This community is not intended to promote products or services. If there is something that you or your business feels might be helpful to the community, please contact CancerIS for possible inclusion in our CancerIS Wellness.
    • You may not upload videos pertaining to multi-level marketing (MLM), get-rich-quick schemes, cash gifting, work-from-home businesses, or any other dubious money-making ventures.
    • You may not upload product promotional or videos selling a product.
    • We reserve the right to allow the uploading of certain commercial content for businesses who are supporting CancerIS through partnerships or advertising.
  4. CancerIS intended to provide a supportive community. Certain types of content are not permitted.You may not upload sexually explicit material or pornography. Non-sexual nudity is allowed.
    • You may not upload videos, music, images or art that incite hatred; include defamatory or discriminatory speech; or depict unlawful acts or extreme violence.
    • You may not upload videos that are clips or compilations of scenes from TV programs or movies.

Tip:  Want to share a cancer documentary, film or a series?



How to Share Your Story on CancerIS

Sharing your story is easy on CancerIS, just follow the steps below.

  1. Visit the CancerIS “Share Your Story” page.
  2. Fill out the Information portion of the the CancerIS Journey Form.
    • Name
    • Email – Make sure to include your email is correct. If we have questions, we’ll contact you
    • Title – Include a title to describe your story.
    • Description – Include a short description – Let others know what your video is about.
    • Format – Tell us what you’re uploading – videos, music, slideshow, images/artwork.
  3. Choose your upload(s)
  4. Click submit!

Tip: Once your video is successfully uploaded, you’ll receive a confirmation email from CancerIS. If your video abides by the CancerIS requirements, we will share your story. We strive to post your stories on CancerIS as quickly as possible.

Tip:  Verify your submission before you submit. If any fields on your form are highlighted in red, please edit your form and resubmit.



How Long Will it Take to Upload My Submission?

The time to upload your video will vary quite a bit depending on the format of your original video, file size, connection speed and the upload traffic. It could take anywhere from a few minutes to several hours. You should also expect that higher resolution formats (HD) will take more time.

Many browsers show in the bottom left corner the percentage of your file upload. If you don’t see any movement after an extended time, please visit our Troubleshooting Section.

Tip: Your upload may not complete if there are errors in your submission form. Please check for any red highlighted areas on your submission form.



Supported CancerIS Video, Audio & Image File Formats

When sharing your submissions, please make sure that you use one of the following formats:

  • Video:
    • MOV
    • MPEG4
    • AVI
    • WMV
    • MPEGPS
    • FLV
    • 3GPP
    • WebM
  • Audio:
    • MP3
    • AAC-LC
    • WMA
  • Image:
    • JPG
    • PNG
    • BMP
    • TIFF
    • GIF

Tip: If you’re using a file format that’s not listed above, you may be able to find a file converter on the web.



Want to Submit Longer Videos?

You may submit videos up to 5 minutes long to CancerIS, but what if you need more time?

  • Create a Series – You may upload as many videos as you like to document a story or a topic.  Tip: Document a road trip or an on-going story and Create Your Series Title. List and upload your videos in chronological order – “My Cancer Road Trip Part 1”…
  • Share Your Film – Have a cancer documentary or film to share that’s longer than 5 minutes?  Tip: Contact us at and tell us about your project and we’ll help you share it with the community.




  1. I cannot get the upload to work?  Below are a few things to check.
    • There is an error on your submission form – If a field is highlighted in red on your submission form, please edit and resubmit.
    • Your file format is not accepted by the uploader.
  2. Why is my upload taking so long?  Uploading a file may take extended time. Depending on the variables below it can take a few minutes to a few hours. Be patient and don’t panic. Many modern browsers will show you the progress of your upload in the lower bar.Variables that may affect your upload.
      • The size of your file.  The larger your file the longer it may take for your upload.
      • Your connection speed.  Connection speed vary by type and what you pay for.  Generally a direct connection is faster than most wireless.
      • Others are on your connection. If you have family members sharing your connection they may be downloading or streaming content such as Netflix.
      • Too many things going on your computer.  The more tabs and programs you have running the slower your computer may run.
  3. A Red Box Appears on my Submission Form.  If you share a submission and notice that a red box keeps popping up, please edit your form and resubmit.
  4. If you still have issues, feel free to email us at



Copyright Tips

What is copyright? Copyright is a form of protection provided for original works of authorship, including literary, dramatic, musical, graphic and audiovisual creations.  

What is copyright infringement? Copyright infringement occurs when a copyrighted work is reproduced, distributed, performed, publicly displayed, or made into a derivative work without the permission of the copyright owner.

Posting copyright-infringing content may lead to the termination of your story, and possibly monetary damages if a copyright owner decides to take legal action (this is serious—you can get sued!). Below are some guidelines to help you determine whether your video is eligible or whether it infringes someone else’s copyright.

CancerIS respects the rights of artists and creators. We hope you will work with us to keep our community a creative, legal and positive experience for everyone, including artists and creators.

How To Make Sure Your Video Does Not Infringe Someone Else’s Copyrights

Please use your imagination, experience and skills to share something completely original. That’s the best way ensure that your video doesn’t infringe upon someone else’s copyright. If it’s all yours, music, images or video, you never have to worry about the copyright—you own it!

Be sure that all components of your video are your original creation—even the audio portion. For example, if you use an audio track of a sound recording owned by a record label without that record label’s permission, your video may be infringing the copyrights of others, and may be subject to removal. Tip: Need some royalty free music or audio? Click here!

Please Note: We’re not your lawyers. Any information we present here is not considered legal advice. We offer you this information for informational purposes only.



Royalty Free Music.

There are multiple websites that have royalty free music available.  If you are making your own video or slideshow simply type “royalty free music” into your favorite search engine.  Notice that sites may or may not charge a fee to download.   A common misconception is that “royaty free” means no charge when in essense it really means that you can use without having to pay fees each time it is heard.  From Wwikipedia .”Royalty-free, or RFrefers to the right to use copyrighted material or intellectual property without the need to pay royalties or license fees for each use or per volume sold, or some time period of use or sales.”